The global impact of Covid19 on everyone has, without doubt, had a major impact, and here at Chameleon it is no different. We understand the uncertainty this is creating as many Governments and countries of the world have issued advice against non–essential travel
Naturally, the safety of clients and staff is paramount for us at Chameleon and we have prioritised clients booked to travel in the next month or two, these should already have been contacted by their consultant to discuss their options. Information and guidance is changing on a regular basis but we are committed to working with our clients and agents, remaining and doing everything possible to come out of this on the other side.
We are recommending, where possible to try to amend any travel to a suitable later date whether that’s later in 2020, or into 2021. We want to ensure your holiday plans can still proceed, and have been liaising with accommodation establishments to discuss improved and more flexible policies.
At this stage, southern and east Africa has some of the lowest recorded infections of Covid19 areas in the world, if you would like to check out numbers yourself visit the WHO site and this page: www.worldometers.info/coronavirus/
Thank you for your support and understanding at this time and keep safe! If you need any further advice please contact us – we are still working but like most people we are doing this from home, alternatively use the link for WHO below, or even your Government travel advisory service (such as Foreign & Commonwealth Office – FCO)
Can I still book a holiday with you?
Yes of course you can. While we appreciate there is uncertainty surrounding travel and international flights for the immediate future, there are no restrictions beyond the next few months. So, if you wish to travel later this year or book for 2021 we can help you with your planning whether you wish to join a group tour, private–guided, self–drive etc tour. Just check out the search page by country and holiday type – remember many of the tours offered are tailor made and can be adapted to suit you. Remember as it has done so many times before, the industry will return to normal so why not consider spending some of your down time now planning your next holiday.
If that isn’t enough – we are happy to announce a 5% discount on accommodated self–drive and private–guided tours for any new direct clients bookings made between now and 31 May 2020 – prices will be subject to the dates of travel and accommodation availability so contact us if you would like to take us up on this great offer
We are continuing to assess each of our bookings – prioritised by date of departure – to ensure that we are using the most up–to–date and relevant Foreign & Commonwealth Office (FCO) advice, airline rulings and industry guidance. If your holiday is not currently disrupted, you will still receive a request from us to pay your final balance. If your holiday becomes disrupted, subsequent to paying your Final Balance, we will contact you and discuss the contingencies and alternative options available to you.
How will I know if my holiday is affected?
We have done our best to contact our clients already booked to travel within the next 6 –8 week period and discuss their options, for those travelling after this, though we suggest you can wait a little longer, you can of course, contact us. As we are currently uncertain how long flights and travel will be suspended we suggest you wait as flights and travel may be open again so you can enjoy your holiday as arranged.
Can I cancel my holiday even though you are still planning for it to go ahead?
We are recommending clients defer their travel plans and look at travelling at a later date, However, if you decide not to travel and choose to cancel your holiday then our usual cancellation terms apply as many suppliers are still holding to their standard cancellation terms. Please refer to our booking terms and conditions for full details. Please also remember that if your holiday is booked for later in the year and travel bans are lifted (allowing free travel again), it is likely you will not be covered through your insurance unless you have another reason to cancel (illness etc)
Will I be covered by my travel insurance if I decide to cancel?
All of our clients should have taken out comprehensive travel insurance at the time of booking a holiday. If you wish to cancel your holiday please check with your insurance provider if you wish to make a claim, as your cover will depend on the terms of your policy. We are more than happy to provide you with a letter or relevant documentation to provide to your insurance company for your claim – and as indicated above – Please also remember that if your holiday is booked for later in the year and travel bans are lifted (allowing free travel again), it is likely you will not be covered through your insurance unless you have another reason to cancel (illness etc)
Ca rapidly changing and evolving situation so please check the World Health Organisation (WHO) regularly to see how this affects you with changes to travel regulations https://www.who.int/emergencies/diseases/novel–coronavirus–2019
Depending on your home address you can also check out travel guidance: for UK assistance perhaps also try (many countries have their own equivalent sites)